Did a sale or a return go through by mistake? A void reverses it, and the original stays in history, marked, so the whole story stays visible.
5 things it does
Undo a finished sale without losing its record
In every edition
How do I undo a sale that was finished by mistake? A void adds new linked records that reverse the sale. The original stays in history, marked void, and the reversals are linked to it.
Without it
A sale is finished by mistake, with the wrong items or the wrong amount. If the sale simply vanished, nobody could see what went wrong, and the figures would lose their trail.
With it
A void adds new linked records that reverse the sale. The original stays in history, marked void, and each reversal links back to it, so the whole story stays visible.
A void reverses a whole finished sale. It does not change or remove the original; it adds new records that cancel it out, each linked to the sale. The sale stays in history, marked void, so anyone checking the figures can follow what was done. Each void records who did it, when, and why, and you are asked for a reason. If the till's session has already closed, the till refuses the void and says so.
Other ways people ask this
undo a finished sale and keep it in history
void a sale without deleting it from the records
pos that marks a sale void and keeps the record
Void a finished sale and its goods go back on the shelf
In every edition
What happens to the stock when I void a finalised sale? Voiding a finalised sale reverses everything it did, and its stock is put back. A Void into a closed session is blocked.
Without it
A sale was rung up by mistake, and the goods were still on the shelf. If the stock is not put back, the figure says they were sold, and the count goes wrong.
With it
A Void reverses what the sale did, and its goods are counted in stock again. The stock figure goes back up by the goods on that sale.
A finished sale can be voided. A sale can be voided only once. A Void into a till session that has already closed is blocked.
Other ways people ask this
void a sale and put the goods back in stock
cancel a wrong sale at the till and restock
undo a finished sale and count the goods again
Void a sale with a trade-in and its figures go back with it
Professional only
What happens to the trade-in if I void the sale? A void reverses every ledger entry the trade-in made and restores a readmitted device's earlier state. A sale with a trade-in cannot be corrected.
Without it
A sale with an old phone in it is voided, or the customer changes their mind. Unless each part is taken back, the books and the stock stop agreeing.
With it
A void takes back the whole trade-in: the purchase of the old phone, the money you paid out and the stock. The books match the sale as it was before.
The purchase of the old phone, the money you paid out and the phone itself all come back out of the books. A phone that was bought back earlier and returned to stock goes back to the state it was in before. A sale with a trade-in cannot be corrected, and its bill cannot be voided on its own.
Other ways people ask this
void a sale that had a trade-in
undo an old phone exchange sale
undo a phone trade-in at the POS
Undo a return that was finished by mistake, in one step
In every edition
How do I undo a return that was finished by mistake? On a finished return's page, Void this return takes the return back out of the books in one step. The goods it put back on the shelf are taken off again.
Without it
A return is finished, then you find it was wrong. Putting it right by hand means reversing each part yourself, and it is easy to miss one.
With it
Void this return takes it back out of the books in one step. The goods come off the shelf, and the refund goes back to where it came from.
On a finished return's page, choose Void this return and give a reason. Goods it put back on the shelf come off the shelf again, from the same lot or unit they went to. The cash or other refund is put back, and the customer's account is as it was. A return that is half of an exchange cannot be voided on its own; undo it by returning the goods the exchange sold.
Other ways people ask this
undo a return made by mistake at the POS
void a return after it is finished
void a finished return in POS software
A voided return stays in your history, marked so you can see it
In every edition
Does a voided return disappear from the returns list? No. It stays in the returns history, marked Voided, and you can filter the list by that status. Every reprint of it says VOID, and the audit trail records who voided it and why.
Without it
If a voided return vanished from the list, nobody could tell what happened to the goods or the money. The owner would have to ask around to find out.
With it
The return stays in the returns history with the status Voided. You can filter the list by that status, and every reprint says VOID.
A voided return is not deleted. Each receipt or printed copy made from it says VOID. The audit trail records who voided it and why, so the owner can check any voided return later.