Terms of Service

1Definitions

2Licence

2.1 We grant you a non-exclusive licence to use the edition you hold, for your own business, on the computer your licence covers, for the lifetime of that edition on the conditions in 2.6. It is a licence to use the Software, not a sale of it.

2.2 One licence covers one edition, one computer and one account. A client till on a Master PC's network uses the Master's licence. Moving a licence to another computer is done through us. Upgrades are priced as we publish.

2.3 Lite is free and has the limits shown in the product. Basic and Professional start with a 7-day trial, available once per shop and per computer, and then need a paid licence.

2.4 You may not: copy, resell, rent, share or sublicense the Software or a licence; reverse-engineer it except where the law expressly permits; bypass licensing, trial, clock or device checks; or use it to build a competing product.

2.5 All rights not granted are reserved.

2.6 What "lifetime" means.

• (a) It is the life of the product, not of a person. A paid licence lasts for as long as that edition of the Software is offered and supported by us, subject to (b) to (g).
• (b) We may end a licence only for the reasons in clause 19 (a material breach that is not fixed, circumvention of licensing, fraud or non-payment of the price, or where the law requires). We may not end it for convenience.
• (c) Updates. The licence includes every update to that edition, including new major versions, at no extra charge. We may charge separately only for new optional paid services (for example cloud or government-integration subscriptions), which are never required to keep selling.
• (d) If we stop supporting an edition or retire the account service, we will give at least 12 months' written notice. The installed Software keeps working offline for selling, and your Data stays on your computer. Online services (sign-in, licence checks, updates, phone-assisted recovery) may end.
• (e) Transfer. The licence stays with the computer. If that computer is replaced, we move the licence to its replacement through our staff on verification. If the business changes hands, we will move it to the new owner on request, if the new owner accepts these terms. You may not otherwise transfer, share or resell it.
• (f) Re-installation on the same computer and restoring your own backup do not need a new licence.
• (g) A licence for a higher edition is not converted into a lower one. Upgrades are priced as we publish.

3Branding on Output

3.1 The Software prints and displays Selly Systems branding on Output. Without limitation: a final line on every receipt in every edition showing "SellyPOS" and our contact number; "Powered by SellyPOS" on A4 invoices, quotations, statements, reports, purchase documents, price lists and exported tables; our branded store-credit voucher; and a fixed brand strip on the customer display.

3.3 Your own logo and business details on Output remain yours. You promise you have the right to use any logo or content you upload.

3.4 The branding does not make us a party to your sales. We are not the seller, we do not guarantee your goods or services, and we are not responsible for your Output's contents.

3.5 If a law or tax authority requires a fixed format for a document, that format prevails over 3.1 to the extent of the conflict.

4Your account

4.1 Give accurate details and keep them current. Sign-in uses your Google account. You are responsible for everything done under your account, for who holds administrator access, and for keeping your Google account secure.

4.2 You must be at least 18 and able to bind your business.

4.3 Tell us promptly at support@sellypos.com if you think your account is compromised.

5Your Data and your responsibilities

5.1 You own Your Data. We claim no rights over it.

5.2 You are the controller of personal data about your customers, suppliers, staff and the people you buy devices from. You are responsible for having a lawful basis to collect it (including ID numbers such as CNIC, only where genuinely needed), for telling those people, for protecting it, and for answering their requests. We do not access or process it for you.

5.3 Staff. The Software records staff actions in an audit log, and may record attendance and pay. You must tell your staff.

5.5 Deleting tools. The history-purge and factory-reset tools are owner-only and irreversible. You are solely responsible for keeping any records the law requires (for example tax and accounting records, commonly for several years) and for taking a backup first.

5.6 WhatsApp, email and printing. The Software opens these services with content you choose. We do not send messages for you. You are responsible for having the recipient's permission and for what you send.

6Recovery

6.1 If you forget the administrator password, recovery uses the Google account that created the business. If you lose access to that Google account and to your password, we may be unable to restore access, and your only route may be reinstalling and restoring your own backup.

6.2 We may refuse help where we cannot verify identity to our reasonable satisfaction.

6.3 We do not hold your passwords or PINs and cannot tell you them.

7Licence checks, expiry and the selling-only lock

7.1 The Software holds a signed licence, ties it to your computer, and checks in with our servers periodically while online. It uses its own time checks, so changing the system clock does not extend a trial or licence.

7.2 If a trial ends or a licence is not valid, the Software moves to a selling-only lock. While locked: you can still sign in and make new sales; your Data is not deleted, hidden or altered; scheduled automatic backups continue; but other functions are limited, including manual backup and export of data. A valid licence restores every function at once, and nothing needs to be re-entered. We may, at our discretion, help you take your own data out if you ask us. The lock is a licence control, not a way of keeping your data from you.

7.3 If we detect a copied installation, the Software may ask you to confirm the computer within a set period.

7.4 We may suspend or refuse a licence we reasonably believe is being used in breach of these terms.

8Updates

The Software checks for updates automatically unless you turn that off. Updates are never forced, but we may stop supporting old versions. An older version may refuse data created by a newer one. A backup is taken before an update, but you remain responsible for your own backups.

9Availability and offline operation

The Software is designed to sell without internet. Internet is required for sign-in, licensing, updates and optional online features. We do not guarantee uninterrupted Service and may carry out maintenance.

10Your professional and legal duties

10.2 Reports and calculations are tools to help you. Check them before relying on them.

10.3 Pharmacy and regulated goods. The Software gives no medical or pharmaceutical advice. Licence details, MRP limits, lot and expiry fields are aids only. You must keep any registers and meet any rules that apply to your trade (including drug and controlled-medicine rules).

10.4 Devices and trade-ins. You are solely responsible for lawful acquisition of devices, for checking the seller's identity and the device's status (for example stolen, blocked or unregistered), and for your warranty promises. We verify none of these.

10.5 Payments. The Software records payment methods and accounts as bookkeeping. It does not process card or wallet payments.

10.6 Commission, payroll and staff pay are calculations from your settings. You are responsible for your obligations to your employees.

11Acceptable use

Do not use the Software to break the law; record transactions you know to be false; evade tax; process data you have no right to process; access, copy or interfere with systems or data without authority (including ours); introduce malicious code; or interfere with the Service.

12Third parties

Google sign-in, WhatsApp, Windows, printers, scanners, cash drawers and payment providers belong to third parties under their own terms. We are not responsible for them. We will reasonably try to help you make supported devices work. Open-source components in the Software keep their own licences, listed in the Software's notices.

13Fees

13.1 Lite is free. Basic and Professional are paid as published at sellypos.com/pricing. Fees exclude taxes unless stated.

13.2 Refunds. Every paid edition has a free 7-day trial so you can judge it before paying, so a fee paid for a licence we have issued is non-refundable, except: (a) a duplicate or mistaken payment, which we refund in full; (b) where the Software does not work materially as described on your computer and we cannot fix it within 30 days of your report, when we refund the fee; and (c) where the law requires a refund. Monthly services can be cancelled at any time and run to the end of the paid month without refund. Refunds go to the original payment method.

13.3 We will give at least 30 days' notice before a price change that affects you.

14Support

Support is through the channels at sellypos.com during published hours. We may decline requests that are abusive or would breach these terms.

15Intellectual property and feedback

The Software, its design and marks belong to us and our licensors. Feedback you send may be used without obligation to you and gives us no rights in Your Data.

16Disclaimers

We will provide the Service with reasonable skill and care.

Nothing here excludes liability that cannot lawfully be excluded.

17Limitation of liability

To the fullest extent the law permits:

• We are not liable for loss of profit, business, goodwill or savings, or for indirect or consequential loss.
• We are not liable for loss of Your Data, for data exposed because your computer, network or backups were not secured, or for tax penalties or assessments (§5, §10).
• Our total liability under this agreement is limited to the greater of the fees you paid us in the 12 months before the claim and PKR 20,000.

18Indemnity

You will indemnify us against claims, losses and costs arising from Your Data, your Output, your handling of other people's personal data, your unlawful use of the Software, or your breach of these terms.

19Suspension and termination

You may stop using the Software at any time. We may suspend or end your licence if you materially breach these terms, do not pay, or the law requires. We will give notice and a reasonable chance to fix the problem where the circumstances allow, but not where the breach involves licence circumvention, fraud or security.

20Governing law and disputes

These terms are governed by the laws of the Islamic Republic of Pakistan. Please contact us first at support@sellypos.com and give us 30 days to try to resolve a dispute informally. The courts at Gujrat then have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court.

21Changes

We may revise these terms. We will post the new version and notify you in the app or by email in advance where practicable, and at least 30 days in advance for material changes unless needed sooner for law or security. Continuing to use the Software after that means you accept them.

22General

Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the rest stands. Our delay in enforcing a right is not a waiver. You may not assign this agreement without our written consent, and we may assign it to a successor. These terms and the Privacy Policy are the entire agreement about the Software. The English text prevails over any translation.

23Contact

See also our Privacy Policy.