Sell a phone by its code, and take an old one in trade
Every phone has its own code, so the counter sells that exact phone. An old phone can also be part of the payment for a new one.
8 things it does
Scan a phone's IMEI and it goes straight onto the sale
Professional only
Can I sell a phone by scanning its IMEI or serial number? Scan a device's code in the main entry box and that device is added to the cart at its own price. There is no product search and no capture window.
Without it
A customer wants a phone. You search for the model, open it, then find which of the phones in stock is the one in the case. The queue waits while you hunt.
With it
Scan the phone's code in the main box, and that exact phone goes into the cart at its own price. There is no search and no extra window to fill in.
Put the phone's code in the main entry box and press Enter. Either its IMEI or its serial number finds the phone, including a phone with two SIM slots, so you do not scan twice. If the phone is not in stock here, or was already sold, the till says so.
Other ways people ask this
sell a phone by scanning its IMEI
IMEI tracking software for a mobile shop
mobile shop POS software
See each phone's condition and warranty on the sale line before you sell it
Professional only
What does the cart show about a device I am selling? The cart line shows the device's code, condition, approval status and the end date of each cover. A device with its locks not cleared gets a quiet note that informs the buyer and never stops the sale.
Without it
A customer asks what they are buying. You look for the paper, or answer from memory, and the answer may not match the phone in your hand.
With it
The line shows the phone's code, its condition, its approval status and the end date of each cover. The customer display shows the same facts, never the cost.
The customer display shows the same facts, but not your cost.
Other ways people ask this
phone warranty tracking at the till
see a used phone's condition before you sell it
warranty dates on a phone sale line
Stop a discount from taking a used phone below its lowest price
Professional only
Is there a lowest price I can discount a device to? Yes. A device's own minimum price is the floor for a discount at the counter, and the product's minimum price applies when the device has none.
Without it
A customer asks for a better price on a phone. You want to close the sale, so you keep going lower, and the phone may sell for less than you meant to take.
With it
A phone can have its own lowest price. A discount at the counter stops at that price, so you can offer a fair deal without giving the phone away.
A device can have its own lowest price, and that price is the floor for a discount at the counter. The floor works on discounts only. A price you type in by hand is not checked against it, so look at the price before you confirm the sale.
Other ways people ask this
set a lowest price for each used phone
stop a discount going below a phone's minimum
limit discounts on second-hand phones
Take back a phone only when it is the one you sold
Professional only
How do I return a phone that a customer bought from me? On the return, a line sold with a device asks for one of the codes it was sold under, and then shows what the device was when it was sold. A different device is refused, with both numbers named, and the counter cannot override it.
Without it
A customer brings back a phone. You are not sure it is the one they bought, and a swapped phone throws your stock out. Checking by memory in a busy shop is easy to get wrong.
With it
On the return, the phone's code must match one of the codes it was sold under. A different phone is refused, with both codes shown, and the counter cannot override it.
Type it or scan it. The screen then shows what the phone was when it was sold, such as its condition, its battery and its warranty covers. A phone sold without a receipt is not taken back this way; buy it back on the purchase screen instead.
Other ways people ask this
return a phone by scanning its IMEI
check a returned phone is the one sold
serial number tracking for a shop
A returned phone goes back on the shelf at the cost you paid for it
Professional only
Where does a returned device go, and at what cost? A returned device that is sellable goes back into stock at the cost it left at. A defective one goes to To check at that same cost, and its refund needs a manager.
Without it
A phone comes back, and you put it back at the price on the shelf instead of the cost you paid. Later the phone's profit looks wrong, and you cannot say why.
With it
The phone goes back in stock at the cost it left at. A phone that is not fit to sell goes to To check at that same cost, so the figures agree.
A returned phone that you can sell goes back into stock at the cost it left the shop at. The phone comes back as the same unit, so its own history stays with it. A phone keeps its own cost, and is not averaged with other phones of the same model.
Other ways people ask this
used phone cost after a customer returns it
returned phone back in stock at cost
return a phone and keep its cost right
Let a customer pay part of a sale with their old phone
Professional only
Can a customer pay for a sale by trading in an old phone, tablet or laptop? Yes. The cashier chooses Trade-in on the payment step, scans the old device and fills in one form. The sale keeps its full price, and the shop buys the device into stock at the agreed value.
Without it
A customer wants the new phone but has an old one in a bag. Without a way to use the old phone, the sale may walk out of the shop.
With it
On the payment step you choose Trade-in, scan the old phone and fill in one form. The sale keeps its full price, and the old phone goes into your stock at the agreed value.
One form opens: its exact model, each code it has, its condition and checks, the seller and the value you agreed. The old device is bought from its seller and goes into your stock with no price of its own, until you set one. Only phones, tablets and laptops can be taken in trade.
Other ways people ask this
phone trade-in at the POS
take a customer's old phone as payment
old phone exchange billing
When the old phone is worth more, the customer is paid the difference
Professional only
What happens when the old device is worth more than the sale? The surplus is paid out in cash, or by bank or wallet as the cashier chooses. It is never given as store credit.
Without it
Sometimes the old phone is worth more than the sale. The customer wants the difference in their hand, not as a voucher to spend another day.
With it
The difference is paid out in cash, or from your bank or wallet, whichever you choose. It is never given as store credit.
If the old device is worth more than the sale, the till shows the amount to pay the customer. You choose how it is paid: cash, bank or wallet. Each device's payout is kept with its own trade-in, so the figures match what you handed over.
Other ways people ask this
trade-in value paid out in cash
old phone exchange software
pay back the difference on an old phone
Know who sold you each old phone, with their details on file
Professional only
What details do I need from the person selling the old device? The seller's national ID number is filled in from their customer record and shown in full on the form. Receipts and printed invoices show each trade-in with one code and any payout, never the national ID number.
Without it
A seller brings in an old phone, and you write their details on a scrap of paper. Later you cannot find who gave you the phone, or whether the details are right.
With it
The seller's details come from their customer record, so you do not type them twice. Each trade-in prints on the receipt with one code and any payout.
The seller's national ID number is filled in from their customer record, and the whole number is shown on the form, so you can check it against their card. The box is named after your country's own identity document. They never print the national ID number.